FAQ
Welcome to Hakai Culture FAQ page!
We're here to answer the most frequently asked questions about our services, policies, and products. If you have a question that we haven't answered, please contact us!
1. Where do you ship orders?
We currently only ship within United States.
2. How much does shipping cost?
We offer free shipping on all orders, with no minimum purchase.
3. How long does delivery take?
Processing time: 1-3 days (Monday to Friday)
Transit time: 5-7 days (Monday to Friday)
Order cut-off time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
Estimated total delivery time: 6-10 days
4. What is the order cut-off time?
Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the same business day. Orders placed after this time will be processed the next business day.
5. Can I track my order?
Yes, once shipped, you will receive a confirmation email with tracking details so you can monitor the delivery status.
6. What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- Amex
- Discover
- DinersClub
- Elo
- Jcb
- Unionpay
- ShopPay
- Google Pay
7. What is your returns policy?
We accept returns within 30 days of delivery. If you would like to return an item, please contact our customer service team or visit our Returns and Refunds Policy page for more information.
8. Do you offer exchanges?
We currently do not accept exchanges. However, you can return the item and place a new order.
9. Are my payment details safe?
Absolutely! We use secure, encrypted payment channels to protect your data. Our website complies with industry-standard PCI-DSS standards.
10. How can I contact Hakai Culture?
If you have any questions, comments, or concerns, our customer service team is ready to help. Please contact us using the details below and we will respond as quickly as possible.
Store name: Hakai Culture
Contact : Click here
Address : 1100 106th Ave NE #102, Bellevue, WA 98004, United States
Email: hakaicultureofficial@gmail.com
Phone number: +1 425-777-7251
Customer service hours: Monday to Friday from 9:00 to 17:00
Response within 24 hours (working days)