Privacy policy

1. Introduction

This Privacy Policy explains how Hakai Culture collects, uses, stores, shares, and protects personal information when you visit our website, purchase products from us, contact us, create an account, sign up for marketing, or otherwise use our online store and related services.

Hakai Culture operates this store and website to provide customers with an online shopping experience. Our store is powered by Shopify, which helps us provide website hosting, checkout, payment processing, order management, and related eCommerce services.

By using our website or purchasing from Hakai Culture, you acknowledge that you have read and understood this Privacy Policy.

If there is any conflict between this Privacy Policy and our Terms of Service regarding personal information, this Privacy Policy applies to the collection, use, disclosure, and protection of personal information.

2. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you.

Depending on how you interact with our website, we collect the following categories of personal information.

A. Information You Provide Directly

We collect information you provide when you place an order, create an account, contact us, subscribe to marketing, submit a return request, or otherwise interact with us.

This may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account login details
  • Order details
  • Return or exchange information
  • Customer support messages
  • Product reviews or feedback you submit
  • Marketing preferences

B. Order and Transaction Information

When you make a purchase, we collect information related to your order, including:

  • Products purchased
  • Order number
  • Purchase date
  • Payment status
  • Shipping method
  • Delivery address
  • Return, refund, cancellation, or exchange history

Payment information is processed by Shopify and/or our payment service providers. We do not store your full credit card or debit card number on our own systems.

C. Device, Browser, and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Products viewed
  • Items added to cart
  • Referring website or advertisement
  • Date and time of visit
  • Interaction with emails, advertisements, or website features

This information helps us operate the website, improve performance, prevent fraud, understand customer behavior, and provide relevant marketing where permitted.

D. Information from Third Parties

We may receive limited personal information from third parties that help us operate our business, such as:

  • Shopify
  • Payment processors
  • Shipping and fulfillment providers
  • Analytics providers
  • Advertising and marketing partners
  • Fraud prevention tools
  • Customer support tools
  • Social media platforms, if you interact with us through them

3. How We Use Personal Information

We use personal information for the following business and commercial purposes.

A. To Process and Fulfill Orders

We use your information to:

  • Process payments
  • Confirm orders
  • Ship products
  • Provide order updates
  • Manage returns, refunds, exchanges, and cancellations
  • Send receipts and transaction confirmations
  • Provide customer support related to your purchase

B. To Provide Customer Support

We use your contact information and order information to respond to questions, resolve issues, investigate delivery problems, handle return requests, and provide assistance.

C. To Operate and Improve Our Website

We use website usage and device information to:

  • Maintain website functionality
  • Improve website layout and performance
  • Understand which products and pages are useful to customers
  • Troubleshoot errors
  • Improve product selection and customer experience

D. To Personalize Your Shopping Experience

Where permitted by law, we may use your information to:

  • Remember your cart
  • Recommend products
  • Display relevant offers
  • Improve search results
  • Customize website content based on your activity

E. For Marketing and Advertising

If you subscribe or where otherwise permitted by law, we may use your information to send:

  • Promotional emails
  • Product updates
  • Discount offers
  • Cart reminders
  • New product announcements
  • Relevant advertisements

You can unsubscribe from promotional emails at any time by using the unsubscribe link in our emails or by contacting us at support@hakaiculture.us.

Even if you unsubscribe from marketing, we may still send non-promotional messages related to your orders, account, shipping, returns, security, or legal notices.

F. For Security and Fraud Prevention

We use personal information to:

  • Detect and prevent fraud
  • Protect our website and customers
  • Verify transactions
  • Prevent unauthorized access
  • Investigate suspicious activity
  • Enforce our policies and Terms of Service

G. To Comply With Legal Obligations

We may use personal information to comply with applicable laws, tax rules, accounting obligations, court orders, law enforcement requests, regulatory requirements, and dispute resolution obligations.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the store, improve website performance, analyze usage, remember preferences, and support advertising.

Cookies may be used for:

  • Website functionality
  • Shopping cart operation
  • Checkout security
  • Account login
  • Analytics
  • Advertising measurement
  • Personalized advertising, where permitted

You can control cookies through your browser settings. If you block some cookies, certain website features may not work properly, including cart, checkout, account login, or saved preferences.

Where legally required, we will ask for your consent before using non-essential cookies.

5. Personalized Advertising and Privacy Choices

We may work with Shopify and advertising partners to show ads that are more relevant to you based on your activity on our website and other websites.

Depending on where you live, this type of activity may be considered “targeted advertising,” “sharing,” or “sale” of personal information under certain privacy laws.

You may opt out of targeted advertising or sale/sharing of personal information by:

  • Using the privacy choices link on our website, if available
  • Contacting us at support@hakaiculture.us
  • Using browser-based privacy tools such as Global Privacy Control, where legally required and technically supported

If you enable Global Privacy Control in your browser, we will treat it as an opt-out request for that browser and device where required by applicable law.

6. How We Share Personal Information

We do not sell your personal information for money.

We may disclose personal information to trusted third parties when necessary to operate our business, fulfill orders, improve our services, comply with law, or provide marketing where permitted.

We may share personal information with:

A. Shopify

Our store is powered by Shopify. Shopify helps us provide website hosting, checkout, payment processing, analytics, security, and related eCommerce services.

Information you provide through our store may be processed by Shopify to help provide these services.

B. Payment Processors

We share transaction-related information with payment processors to process payments, detect fraud, issue refunds, and complete transactions.

C. Shipping and Fulfillment Providers

We share your name, shipping address, email address, phone number if needed, and order details with shipping carriers and fulfillment partners so your order can be delivered.

D. Service Providers

We may share information with companies that provide services such as:

  • Website hosting
  • Data analytics
  • Email delivery
  • Customer support
  • Fraud prevention
  • Cloud storage
  • Order management
  • Returns processing
  • Marketing tools

These providers are only permitted to use personal information as needed to provide services to us, unless otherwise permitted by law.

E. Advertising and Marketing Partners

Where permitted, we may share limited information with marketing and advertising partners to measure ad performance, show relevant ads, and improve marketing campaigns.

F. Legal, Compliance, and Safety Purposes

We may disclose information if necessary to:

  • Comply with applicable law
  • Respond to lawful requests
  • Protect our rights
  • Enforce our Terms of Service
  • Investigate fraud or security issues
  • Protect customers, our business, or others

G. Business Transfers

If Hakai Culture is involved in a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.

7. Relationship With Shopify

Our store is hosted and supported by Shopify. Shopify may collect and process personal information when you interact with our store, make purchases, use checkout, or otherwise use Shopify-powered features.

Shopify may process personal information as our service provider and, in some cases, as an independent controller for its own purposes, depending on the feature or service involved.

To learn more about how Shopify handles personal information, you may review Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

8. Third-Party Websites and Links

Our website may contain links to third-party websites, apps, social media platforms, payment providers, or other services that we do not own or control.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. If you visit a third-party website, you should review that website’s privacy policy and terms before providing personal information.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required by law.

Our typical retention periods are:

Type of Information Typical Retention Period
Order and transaction records Up to 7 years for tax, accounting, fraud prevention, and legal compliance purposes
Customer support messages Up to 3 years after the issue is resolved
Account information Until you delete your account, request deletion, or the account is no longer needed
Marketing subscription information Until you unsubscribe or request deletion
Cookie and analytics data Based on cookie duration, browser settings, and analytics provider settings
Refund, return, and dispute records Up to 7 years or as needed to resolve claims

We may retain limited information longer if necessary to comply with legal obligations, prevent fraud, resolve disputes, enforce agreements, or maintain security.

10. Security of Personal Information

We use reasonable administrative, technical, and organizational measures to help protect personal information.

However, no website, online transmission, or storage system is completely secure. We cannot guarantee absolute security. Please do not send sensitive information such as full payment card numbers, passwords, or government identification numbers through email or unsecured communication channels.

You are responsible for keeping your account login details confidential. If you believe your account has been accessed without authorization, contact us immediately at support@hakaiculture.us.

11. Children’s Privacy

Our website and products are not intended for children under 13 years old.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us at support@hakaiculture.us, and we will take appropriate steps to delete the information.

We do not knowingly sell or share personal information of individuals under 16 years old.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

  • The right to know what personal information we collect
  • The right to access personal information we hold about you
  • The right to correct inaccurate personal information
  • The right to request deletion of personal information
  • The right to receive a copy of your personal information
  • The right to opt out of targeted advertising, sale, or sharing
  • The right to withdraw consent where processing is based on consent
  • The right to object to or restrict certain processing
  • The right to appeal a privacy decision, where applicable
  • The right not to be discriminated against for exercising privacy rights

These rights are not absolute and may be subject to legal limitations. For example, we may need to retain certain order records for tax, fraud prevention, accounting, legal, or dispute resolution purposes.

13. California and U.S. State Privacy Rights

If you are a resident of California or another U.S. state with applicable privacy laws, you may have the right to:

  • Request access to categories and specific pieces of personal information we collect
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Opt out of sale, sharing, or targeted advertising
  • Limit use of sensitive personal information, where applicable
  • Appeal certain privacy decisions, where required by law

We do not use sensitive personal information for purposes that require a right to limit under California law.

To exercise your rights, contact us at support@hakaiculture.us.

If your browser supports Global Privacy Control, we will process the signal as an opt-out request where required by law.

14. European Union, United Kingdom, and International Privacy Rights

If you are located in the European Economic Area, United Kingdom, or another region with similar privacy laws, you may have rights under applicable data protection laws.

These may include the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion
  • Object to certain processing
  • Restrict processing
  • Request data portability
  • Withdraw consent
  • Lodge a complaint with your local data protection authority

Our legal bases for processing personal information may include:

  • Contract: To process orders, payments, shipping, returns, and customer service
  • Consent: For certain marketing, cookies, or optional communications
  • Legitimate interests: To improve our website, prevent fraud, secure our services, and operate our business
  • Legal obligation: To comply with tax, accounting, consumer protection, and other legal requirements

15. International Transfers

We may transfer, store, and process personal information outside your state, province, or country, including in the United States and other countries where Shopify, our service providers, or business partners operate.

When required, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognized transfer mechanisms.

16. How to Exercise Your Privacy Rights

To submit a privacy request, contact us at:

Email: support@hakaiculture.us
Mailing Address: 1100 106th Ave NE #102, Bellevue, WA 98004, United States

Please include:

  • Your name
  • The email address associated with your order or account
  • Your order number, if applicable
  • The privacy right you want to exercise
  • Any information needed to verify your request

We may need to verify your identity before processing your request. This helps protect your personal information from unauthorized access or deletion.

You may also use an authorized agent to submit a request on your behalf where permitted by law. We may require proof that the agent is authorized to act for you.

We will respond within the timeframe required by applicable law.

17. Marketing Communications

If you subscribe to our marketing emails, we may send promotional messages about products, offers, and updates.

You can opt out of promotional emails at any time by:

If you opt out of marketing emails, we may still send transactional or service-related messages, including order confirmations, shipping updates, refund notices, account messages, and policy updates.

If we offer SMS marketing, we will only send SMS marketing messages where legally permitted and with required consent. You may opt out of SMS messages by following the instructions provided in the message.

18. Complaints

If you have a complaint about how we handle personal information, please contact us first at support@hakaiculture.us so we can try to resolve the issue.

Depending on where you live, you may also have the right to contact your local privacy regulator or data protection authority.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations, or privacy practices.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. If required by law, we will provide additional notice or request consent.

20. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

Hakai Culture

Email: support@hakaiculture.us

Phone: +1 425-777-7251

Address: 1100 106th Ave NE #102, Bellevue, WA 98004, United States