Shipping policy

Our Commitment

At Hakai Culture, we are committed to getting your order to you quickly, safely, and at no extra cost. This Shipping Policy outlines everything you need to know about how we process, ship, and deliver your orders. We believe in full transparency — no surprise fees, no vague timelines, no hidden conditions.

By placing an order with us at hakaiculture.us, you agree to the terms of this Shipping Policy.

1. Where We Ship

We currently ship to addresses within the contiguous United States (48 states), including Alaska and Hawaii.

International Shipping: At this time, we do not offer international shipping. We only fulfill orders with delivery addresses in the United States.

⚠️ If you are in the EU and were referenced in our Returns Policy under the EU cooling-off period — please note that we do not currently ship to EU addresses. That section exists for future compliance preparedness. Please contact us if you have questions: support@hakaiculture.us

Addresses We Cannot Ship To:

  • P.O. Boxes (we recommend providing a physical street address)
  • APO/FPO/DPO military addresses (we are unable to guarantee delivery to these addresses at this time)
  • Freight forwarding addresses (we reserve the right to cancel orders shipped to freight forwarders)
  • Any address outside the United States

2. Shipping Costs

Destination Shipping Method Cost
Contiguous USA (48 states) Standard Shipping FREE
Alaska & Hawaii Standard Shipping FREE

No Hidden Fees: The price you see at checkout is the final price you pay for delivery. We do not add processing fees, handling surcharges, or fuel fees to your order.

Sales Tax: Applicable sales tax may be applied to your order based on your shipping state and is calculated at checkout. This is not a shipping fee.

3. Order Processing Time

3.1 Processing Window

Before your order ships, it goes through an internal fulfillment process. Here is our standard timeline:

Step Timeframe
Order cut-off time 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles), Monday–Friday
Order processing time 1–2 business days (Monday–Friday)
Estimated shipping/transit time 3–5 business days (Monday–Friday)
Total estimated delivery time 4–7 business days from order date

Business days = Monday through Friday, excluding U.S. federal public holidays.

3.2 Processing Rules

  • Orders placed before 5:00 PM on a business day begin processing the same business day
  • Orders placed after 5:00 PM will begin processing on the next business day
  • Orders placed on weekends (Saturday/Sunday) begin processing the following Monday
  • Orders placed on U.S. federal holidays begin processing on the next business day

3.3 Holiday and Peak Season Delays

During high-volume periods (including but not limited to Black Friday, Cyber Monday, Christmas, New Year's, and major sales events), processing and delivery times may be extended. We will display a notice on our website and/or send email updates when this applies.

4. Shipping Carriers

We ship via the following trusted carriers, depending on your location and order weight:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx
  • DHL (for select orders)

The carrier assigned to your order is determined during fulfillment and displayed in your shipping confirmation email. We reserve the right to select the most appropriate carrier for each order.

5. Delivery Time Estimates

Shipping Method Estimated Transit Time
Standard Shipping (Domestic USA) 3–5 business days after dispatch

Please note: Delivery time estimates begin from the date your order is dispatched (handed to the carrier), not from the date your order is placed. Total delivery time = processing time (1–2 business days) + transit time (3–5 business days).

Example:

  • Order placed Monday at 3:00 PM PST → Processing begins Monday → Dispatched by Wednesday → Delivered by the following Monday–Wednesday

These are estimates, not guarantees. Actual delivery times may vary due to carrier capacity, weather, and other factors outside our control.

6. Order Tracking

6.1 Tracking Notification

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Your tracking number
  • The carrier's name
  • A direct link to the carrier's tracking page

6.2 Tracking Activation

Please allow 24–48 hours after receiving your tracking number for the carrier's system to update and show movement on your package.

6.3 How to Track Your Order

You can track your order in the following ways:

  1. Via email: Click the tracking link in your shipping confirmation email

If you did not receive a tracking email, please check your spam/junk folder. If you still can't locate it, contact us at support@hakaiculture.us with your order number.

7. Address Changes

7.1 Before Shipment

We understand that mistakes happen. If you need to update your shipping address, please contact us within 24 hours of placing your order at:

 

We will make every effort to accommodate your request. Address changes are only possible if your order has not yet been dispatched.

7.2 After Shipment

Once your order has been transferred to the shipping carrier, we are unable to modify the delivery address. In some cases, you may be able to redirect a package by contacting the carrier directly using your tracking number:

7.3 Incorrect Address Provided at Checkout

If a package is returned to us due to an incorrect or incomplete address provided by the customer:

  • We will contact you to confirm a corrected address
  • We will reship your order to the corrected address — reshipping costs may apply
  • If you prefer a refund instead, we will refund the product price, minus any actual shipping costs incurred

8. Order Cancellation

8.1 Cancellations Before Shipment

You may request to cancel your order for a full refund within 24 hours of placing it, provided your order has not yet been dispatched.

To cancel, contact us at:

We will confirm your cancellation and process your refund within 7 business days to your original payment method.

8.2 Cancellations After Shipment

Once your order has been dispatched, it can no longer be canceled. If you no longer want the item:

  1. Wait for the package to arrive
  2. Follow our Return & Refund Policy to request a return
  3. Return the item in its original condition for a refund

9. Damaged Packages

We carefully inspect and package all orders before dispatch. If your package arrives damaged, please follow these steps:

9.1 Reporting Damaged Items

  • Contact us within 48 hours of delivery to ensure we can file a carrier claim on your behalf
  • Email us at support@hakaiculture.us with the following:
    • Your order number
    • A clear description of the damage
    • Photos of the damaged packaging (exterior box/envelope)
    • Photos of the damaged item(s)

9.2 Resolution

Once we verify the damage, we will offer you one of the following, at your choice:

  • A full replacement shipped at no additional cost
  • A full refund to your original payment method

We cover all costs (including return shipping if required) for items damaged during transit.

⚠️ Important: Damage reports submitted more than 48 hours after delivery may be reviewed on a case-by-case basis and may be limited by carrier claim deadlines.

10. Lost or Missing Packages

10.1 If Tracking Shows "Delivered" but Package Is Not Received

If your tracking number shows your order as "delivered" but you have not received it:

Step 1: Wait 24 hours — packages are occasionally scanned as delivered before arriving.

Step 2: Check all delivery locations:

  • Front door, back door, mailbox, side entrance
  • With a neighbor, building manager, or mailroom

Step 3: Contact the carrier directly using your tracking number to file a missing package report.

Step 4: If the package still cannot be located after 3 business days, contact us at:

10.2 Our Resolution

Once we investigate and confirm the package is lost, we will offer you one of the following:

  • A full replacement shipped at no additional cost
  • A full refund to your original payment method

Resolution will be provided within 5–7 business days of confirming the loss.

10.3 If Tracking Shows Package Is In Transit But Delayed

If your package has not moved or appears stuck in transit beyond 10 business days, contact us and we will open an investigation with the carrier on your behalf.

11. Undeliverable Packages

If a package is returned to us because it was undeliverable (due to an incorrect address, recipient unavailable, unclaimed, etc.):

  • We will contact you via the email address used at checkout
  • You will have 7 business days to respond with a corrected address
  • We will reship your order — reshipping costs apply if the undeliverable status was caused by an incorrect address you provided
  • If we do not receive a response within 7 days, we reserve the right to refund the product price (minus shipping costs incurred)

12. Carrier Delays and Force Majeure

We are not responsible for shipping delays caused by:

  • Carrier operational delays or service disruptions
  • Customs processing (for any future international orders)
  • Severe weather, natural disasters, or acts of God
  • National emergencies, strikes, or government-imposed restrictions
  • Incorrect or incomplete delivery information provided by the customer

In such cases, we will do our best to communicate updates and work with carriers to resolve delays. However, we cannot guarantee delivery dates under these circumstances.

13. Contact Us

For any questions, concerns, or updates related to your shipment, please contact us:

Email: support@hakaiculture.us

Phone: +1 425-777-7251

Address: 1100 106th Ave NE #102, Bellevue, WA 98004, United States